Privacy Policy

Last Updated: 22 September 2026

Hotel Menino Ponda Goa and The Menino Regency, Panjim (“we,” “our,” or “the Hotel”) respect the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a reservation or use our hospitality services.

Information We Collect

We may collect personal information such as your name, mobile number, email address, postal address, nationality, identity-document details, arrival and departure dates, room preferences, payment details and any special requests shared during the booking process. We may also collect information when you contact us by telephone, email, WhatsApp, social media, online travel platforms or enquiry forms.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited and the date and time of your visit. This information helps us understand website usage and improve the online experience.

How We Use Your Information

Your personal information may be used to:

• Process, confirm and manage room or event bookings.

• Provide check-in, accommodation, dining and other requested services.

• Communicate booking confirmations, modifications or cancellations.

• Respond to enquiries, requests, feedback and complaints.

• Process payments and maintain financial records.

• Meet legal, taxation, security and regulatory requirements.

• Improve our rooms, amenities, customer service and website.

• Send promotional information or special offers where you have provided consent.

Sharing of Information

We do not sell or rent guests’ personal information. Information may be shared only when necessary with trusted service providers, payment processors, booking platforms, technology providers, professional advisers or government authorities. Such information will be shared only for legitimate operational, contractual or legal purposes.

If a reservation is made through a third-party booking platform, the collection and processing of information by that platform will also be governed by its own privacy policy.

Payment Security

Payments may be processed through banks, authorised payment gateways or booking partners. We may not directly store complete card or banking information. Guests should avoid sharing sensitive payment details through unsecured communication channels.

Data Protection and Retention

We take reasonable administrative, technical and physical measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to provide services, maintain business and accounting records, resolve disputes and comply with applicable legal obligations.

Cookies

Our website may use cookies and similar technologies to remember user preferences, analyse website traffic and improve functionality. You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Guest Rights

Subject to applicable laws, you may request access to your personal information, ask for corrections, withdraw previously provided consent or request deletion of information that is no longer legally or operationally required. We may need to verify your identity before processing such requests.

Children’s Privacy

We do not knowingly collect children’s personal information without the consent of a parent or legal guardian, except where required for reservation, identity verification or legal compliance.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices or legal requirements. The revised policy will become effective when published on our website.

Contact Us

For questions, corrections or privacy-related requests, please contact:

Hotel Menino Ponda Goa
Email: [email protected]
Address: Ponda, Goa, India