Refund Policy

At Hotel Menino Ponda Goa and The Menino Regency Panjim Goa, we strive to provide a smooth and comfortable booking experience for all our guests. Our refund policy is designed to ensure transparency and clarity regarding cancellations, refunds, and booking modifications.

1. Booking Cancellation

Guests who wish to cancel their reservation are requested to inform the hotel in advance through the official contact details provided at the time of booking. Cancellation charges, if applicable, will depend on the booking terms, cancellation policy, and room rate selected at the time of reservation.

2. Refund Eligibility

Refunds will be processed according to the cancellation terms and conditions applicable to the reservation. Bookings made under non-refundable offers or special promotional rates may not be eligible for a refund. Any applicable cancellation charges will be deducted from the refundable amount.

3. Cancellation by the Hotel

In the unlikely event that the hotel cancels a confirmed booking due to unavoidable circumstances, guests will be informed accordingly. Eligible refunds will be processed based on the amount paid and the applicable booking terms.

4. Refund Processing Time

Once a refund is approved, it will be initiated through the original payment method, wherever possible. The time required for the refund to reflect in the guest's account may vary depending on the bank, payment gateway, or financial institution.

5. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior cancellation, the reservation may be treated as a no-show. Refund eligibility in such cases will depend on the applicable booking terms and cancellation policy.

6. Contact Us

For refund requests, booking cancellations, or any clarification regarding this policy, guests are requested to contact the hotel directly using the official contact details provided on the website or booking confirmation.

Note: Refunds are subject to the specific terms and conditions communicated at the time of booking. This policy may be updated from time to time without prior notice.